Frequently Asked Questions

Yes, all products sold on OnyTCG are authentic and sourced from trusted suppliers. We carefully select every item to ensure quality and authenticity.

We offer a wide selection of products for major Trading Card Games, including single cards, booster packs, boxes, ready-to-play decks, and accessories for collectors and players. We carry games such as Pokémon, Yu-Gi-Oh!, Magic: The Gathering, One Piece Card Game, Dragon Ball Super Card Game, and many more.

The condition of each product is specified on its product page. Unless otherwise stated, items are new and in perfect condition.

Yes, product images are for illustrative purposes only. The actual product may vary slightly without affecting its quality or authenticity.

Product availability is indicated on each product page. Some items may be temporarily out of stock or available for preorder.

Currently, there are no purchase limits for products. However, limits may be introduced in the future to ensure fair distribution of items.

Yes, we strive to provide accurate and up-to-date descriptions for all products. However, occasional errors or variations may occur, and we encourage you to contact us if you have any questions.

If you receive a damaged product, please contact us as soon as possible with a description of the issue and, if possible, photos. We will assist you with a replacement or refund.

Some products may belong to different print runs or versions, without significant differences in content. Any variations do not affect authenticity or quality.

Unless otherwise stated, products are new and sealed. Any exceptions are clearly indicated on the product page.

Yes, you can request a return within 14 days of receiving your order, in accordance with applicable regulations. The item must be returned in the same condition as received, unused and in its original packaging.

The refund is processed after we receive and inspect the returned item. Processing times may vary depending on the payment method, but refunds are usually issued within 5–10 business days.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or there was an error on our part. In such cases, please contact us for assistance.

Some items cannot be returned, such as products that have been opened, used, or are no longer in their original condition. We reserve the right to refuse returns that do not meet these requirements.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with a description of the issue and, if possible, photos. We will assist you with a replacement or refund as quickly as possible.

Refunds are issued using the same payment method used for the purchase, unless otherwise agreed.

You can request a return within 14 days of receiving your order. After this period, return requests may no longer be accepted.

In some cases, a partial refund may be issued if the returned item is not in its original condition.

Yes. If your refund request is approved, you may choose to receive a Store Credit for the same value as the refund amount. The Store Credit can be used on all available products and Pre-Orders, can be used across one or more orders until the available balance is exhausted, and does not expire.

Shipping costs vary depending on the destination, selected shipping method, and total order weight. 🇮🇹 Italy Standard Shipping: €5.90 Free for orders over €59.99 Express Shipping: €9.90 🇮🇹 Italian Islands (Sicily & Sardinia) Islands Standard Shipping: €8.90 Free for orders over €99.00 Islands Express Shipping: €14.90 🇪🇺 European Union EU Standard Shipping: €12.90 Free for orders over €249.00 EU Express Shipping: €19.90 🏝️ EU Islands (Cyprus & Malta) Standard Shipping: €35.90 Weight surcharge: +€8.90 per kg No free shipping available 🌍 Non-EU Europe (United Kingdom, Switzerland, Norway, Iceland, Liechtenstein) Standard Shipping: €32.90 Weight  No free shipping available 🌎 USA & Canada Standard Shipping: €33.90 Weight surcharge: +€4.90 per kg No free shipping available The final shipping cost is automatically calculated at checkout based on the destination and total parcel weight.

Estimated delivery times vary depending on the destination and selected shipping method. 🇮🇹 Italy Standard Shipping: 2–5 business days Express Shipping: 1–2 business days 🇮🇹 Italian Islands (Sicily & Sardinia) Standard Islands Shipping: 4–7 business days Express Islands Shipping: 2–4 business days 🇪🇺 European Union Standard EU Shipping: 2–4 business days Express EU Shipping: 2–3 business days 🏝️ EU Islands (Cyprus & Malta) Standard Shipping: 2–4 business days 🌍 Non-EU Europe (United Kingdom, Switzerland, Norway, Iceland, Liechtenstein) Standard Shipping: 2–3 business days 🌎 USA & Canada Standard Shipping: 2–5 business days Please note that delivery times may vary due to customs clearance, courier operations, holidays, or unforeseen delays.

All orders are carefully packed using protective materials to ensure maximum safety during shipping. Cards and products are secured to prevent damage, bending, or impact.

Yes, we ship across the European Union, to major non-EU European countries, and to several international destinations, including the United States and Canada. Shipping costs and delivery times vary depending on the destination country and the selected service, and are always clearly displayed at checkout.

No, the shipping costs shown at checkout do not include any customs duties, import taxes, or clearance fees. For orders shipped outside the European Union, these charges may be applied by the destination country’s authorities and are the responsibility of the customer. The amount of duties or taxes may vary depending on the order value and local regulations. We recommend checking your country’s customs policies before placing an order.

We use reliable couriers such as DHL, UPS, GLS, and other logistics partners, depending on the destination and shipping method. The assigned courier will be communicated via email along with the tracking information once your order has been shipped.

In some countries, international shipments may be subject to customs inspections. This may result in additional charges such as: customs duties local VAT or taxes clearance or handling fees These charges are not controlled by us and are requested directly by the courier or local customs authorities.

You will receive your tracking number via email as soon as your order has been shipped, usually within 24–48 business hours after order confirmation.

Free shipping is available only for selected destinations and minimum order amounts. 🇮🇹 Italy Free shipping for orders over €59.90 🇮🇹 Italian Islands (Sicily & Sardinia) Free shipping for orders over €99.00 🇪🇺 European Union Free shipping for orders over €249.00 Free shipping is not available for: 🏝️ EU Islands (Cyprus & Malta) 🌍 Non-EU Europe 🌎 USA & Canada Any shipping costs are automatically calculated at checkout.

Yes, we offer express shipping options for selected destinations. 🇮🇹 Italy Express Shipping available Delivery in 1–2 business days 🇮🇹 Italian Islands (Sicily & Sardinia) Islands Express Shipping available Delivery in 2–4 business days 🇪🇺 European Union EU Express Shipping available Delivery in 3–5 business days For some international destinations, only standard shipping services may be available. Available shipping options are automatically displayed at checkout based on the destination country.

If your order does not arrive within the expected timeframe, please contact us. We will check the shipment status with the courier and assist you until the issue is resolved.

Yes, we use reliable couriers and carefully package every order to ensure maximum protection during transit.

Delivery times are estimates and may vary due to external factors such as holidays, weather conditions, or customs processing.

Once your order is completed, you will receive a confirmation email with all the details. If you do not receive it, please check your spam folder or contact us.

Yes, you can request to modify or cancel your order only if it has not been shipped yet. We recommend contacting us as soon as possible to check if changes are still possible.

To place an order, add the desired products to your cart and follow the checkout process by entering the required details and selecting a payment method. You will receive a confirmation email once your order is completed.

Yes, you can modify or cancel an order only before it has been shipped. Please contact us as soon as possible to check if changes or cancellation are still possible.

If you did not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact us with your order details and we will assist you.

You can check your order status through the update emails you receive, by using the tracking information provided once your order has been shipped, or by accessing your account to view all order details.

If your order is not completed successfully, please check your payment method and try again. If the issue persists, contact us with the details and we will assist you.

If you entered incorrect details, please contact us as soon as possible. We will do our best to correct the information before the order is shipped.

We offer several payment methods to ensure maximum flexibility during your purchase. PayPal is available within the credit card payment section: once you enter the card payment page, you will find the PayPal button at the top of the page. Outside of the credit card circuit, additional payment methods such as Scalapay and Satispay are also available. Klarna will soon be available among the payment options. All payments are processed through secure systems to protect your personal and financial data.

Yes, all payments are protected using advanced security systems and encrypted connections. Payment details are not stored on our servers.

If your payment is declined, please check that all details are correct and that your payment method is valid. You can also try another payment method or contact your bank for more information.

Payment is charged at the time the order is confirmed. For preorder items, payment is required immediately at checkout.

Will I receive an invoice or receipt?

All payments are processed in Euro (€). Any currency conversion is handled by your bank or payment provider.

If you have been charged but your order is not confirmed, please contact us with your payment details. We will verify the situation and assist you as soon as possible.

In some cases, your bank may place a temporary authorization hold on the amount. This is not a final charge and will be released automatically according to your bank’s processing times.

Yes, you can pay in installments using Scalapay. PayPal also offers installment payment options, if available on your account. Klarna will soon be available as an additional installment payment option.

Yes, you can use PayPal without a credit card if your PayPal account is linked to an available balance or bank account.

The PayPal button is displayed at the top of the page once you select credit card payment.

The Gift Card is delivered exclusively in digital format to the email address provided during checkout. No physical product will be shipped.

No. Gift Cards do not expire and can be used until the available balance has been fully spent.

Yes. Gift Cards can be used for both in-stock products and Pre-Orders available on the website.

Yes. If your order total is lower than the available balance, the remaining credit will stay available for future purchases.

Yes. Gift Cards can be purchased and gifted to other people by sharing the code received via email.

If the order total exceeds the available Gift Card balance, you can pay the remaining amount using one of the available payment methods on the website.

To use an OnyTCG Store Credit or Gift Card: Log in to your OnyTCG account. Go to the "My Credit" section in your profile. In the "Redeem a Gift Card" section, enter the code you received by email. Click the "Redeem" button. The credit will be added to your account and can be used for future purchases. We recommend copying and pasting the code directly from the email to avoid typing errors.

Yes. You can check the remaining balance of your Gift Card by logging into your account and visiting the "My Credit" section in your user profile.

No, Gift Cards cannot be used to purchase other Gift Cards.

We recommend keeping the original email. If lost, contact customer support and provide your purchase information.

Yes, unless otherwise specified in the promotion or product details.

Yes, the Gift Card can be used to cover the entire order amount, including shipping costs.

Once issued and delivered, Gift Cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Yes, unless otherwise stated. Please contact store staff before purchasing for further information.

A preorder allows you to purchase a product that is not yet available. The item will be shipped as soon as it becomes available in stock.

Preorders are shipped as soon as the products become available, usually close to the official release date. Any delays may depend on suppliers or distributors and are beyond our control.

Yes, but if your order includes both in-stock and preorder items, the entire order will be shipped once all items are available. If you want to receive available items sooner, we recommend placing separate orders.

Available now” means the product is currently in stock and ready for immediate shipping. “Preorder” means the product is not yet available but can be purchased in advance. These items will be shipped as soon as they become available, usually close to the release date. You can add both available and preorder items to your cart.

No, release dates are estimates and may change depending on suppliers or distributors. Any delays are beyond our control and cannot be guaranteed.

Payment for preorder items is taken at the time of purchase.

Yes, you can request a preorder cancellation before the order is shipped by contacting our customer support.

OnyTCG is an online store specialized in trading card games (TCG), where you can purchase authentic products in a simple and secure way. We offer a wide selection of items, reliable shipping, and dedicated customer support to assist you at every step.

Yes, our customer support team is available to assist you before, during, and after your purchase. You can contact us via email or through the contact form on our website.

Yes, shopping on OnyTCG is safe. We use secure payment systems and encrypted connections to protect your data. We are committed to providing a reliable and transparent shopping experience.

We ship to Italy, European Union countries, and selected international destinations such as the United States and Canada. Available countries are displayed during checkout.

No, creating an account is not required to place an order. However, having an account allows you to manage your orders, view order history, and speed up future purchases.

Yes, we use cookies to ensure the proper functioning of the website and to improve your browsing experience. Cookies may be technical, functional, or analytical, and help us manage the cart, save preferences, and analyze website usage. You can manage or disable cookies at any time through the consent banner or your browser settings.

Your personal data is used only to process orders, provide customer support, and improve our services. We do not share your data with third parties, except when necessary to process orders (e.g. payments and shipping).

Yes, we implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. We use secure connections and updated systems to ensure data protection.

You can manage or disable cookies through the website banner or directly from your browser settings. Disabling certain cookies may affect the functionality of the website.

You can request access, modification, or deletion of your personal data at any time by contacting us via email or contact form. We will handle your request in accordance with applicable data protection regulations.

Your data may be shared only with partners necessary to process your order, such as payment providers and shipping services. We do not sell or use your data for purposes other than those stated.

Personal data is retained for as long as necessary to process orders and comply with legal obligations. After that, data is deleted or anonymized.